President Tokayev Eager to Roll Out Totally Digitized “Hearing State” to More Closely Monitor Kazakh Citizens’ Concerns

The Parliament of Kazakhstan adopted a document supporting the right of the public to participate in peaceful assemblies. The reform was commissioned by the country’s president, Kazakh President Kassym-Jomart Tokayev, and the draft law on peaceful assembly is the first draft law developed as part of the implementation of a new concept dubbed “The Hearing State.”

The main page of the Tyndau website, which allows people to leave comments on the state of public services and to access government services online.

Also note that the main thrust of the democratization effort in Kazakhstan is happening online. The government has launched a new project dubbed “Tyndau” – (Kazakh for “Hear”), which allows each citizen to participate in commenting on the state of public services and to access government services online, all in the interest of creating an accessible and efficient totally digital state. On September 2, 2019, President Tokayev in his message to the people of Kazakhstan first brought up the novel concept of the “Hearing State”, which would be structured in a way to enable prompt and efficient responses to the citizenry. Already this year, during the fight against the coronavirus pandemic, Tokaev repeatedly emphasized the fact that the concept of e-government should be a blueprint for the future government. In particular, operations for obtaining consultations, certificates, filing applications should all be done online and the portal for should be made simple and understandable for the population. The President believes that the future of Kazakhstan is digital and totally paperfree. Everything from documentation to money will eventually have to be made contactless.

The Tyndau project is based on a tight feedback loop between volunteer users who are running beta tests to improve work processes on the e-government portal. “Our main goal is to identify bottlenecks and get structured feedback on the basis of which we will do analytics and give concrete proposals to government bodies on how to go about eliminating unnecessary steps as well as facilitating the process of obtaining public services for the citizenry,” the head of the Agency for Civil Service Affairs of the Republic of Kazakhstan Anar Zhailganova commented from her Facebook page.

The authorities expect that in the near future Tyndau will be fully instituted and will be warmly welcomed by progressive and tech-savvy Kazakhstanis who are eager to build a totally digital, all-encompassing “Hearing State” for the 21st century.

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