The service will allow bank clients to contact a bank manager via videoconference and remotely get advice on the terms of the Nurly Zher programme, the cost per square metre of housing under construction, as well as information on the bank’s ready facilities and products. Video banking in the test mode is available to residents of Almaty and Uralsk. From next year, a new technology will be introduced in all branches of the bank.
“The new service will save time for our customers and significantly optimise the bank’s work processes. We want everyone who has applied to us to get maximum information in comfortable conditions. Now this technology is used only in bank branches. To prevent the depositor from waiting for his turn to the manager, he can go to a special service area, contact the operator and ask him all his questions. In the future, the service can be obtained via mobile phone or home computer,” Ibragimova explained.
Bank customers can also receive service remotely via HCSBK24 internet banking. So far, more than 220,000 Kazakh citizens have registered for the service, 70,000 of them use the mobile version on the IOS and the Android platforms. In online mode, bank customers can track their savings, monitor the estimated figures, replenish the deposit, repay credit with the card of any bank without commissions and book a queue at the bank’s branches, among other services.
The Social Network of Consultants information system allows customers to make remote deposits. Today, it includes approximately 1,200 consultants throughout Kazakhstan.
In May, the bank introduced another payment method using QR-code.
The HCSB will also launch Sept. 26 a real estate website, which will unite bank customers, construction companies and government agencies on its platform.