ASTANA – A new digital office featuring Kazpost services such as hybrid ATMs, an electronic cashier, post office and parcel supermarket, drones and post.kz capabilities was opened in the capital May 30 as part of the Green Quarter construction complex presentation.
Self-service offices will work in the future in round-the-clock mode. They will be located not only in Kazpost branches, but also in shopping centres or offices, according to the company’s release.
“Our main goal now is to make Kazpost a dynamic and innovative company that uses the most modern technologies in its activities, which allows us to serve customers promptly and efficiently. The development of e-commerce in the country grew by 43 percent compared to last year and we fully support this trend. Now we are actively developing e-commerce, modernising offices and transforming most of the services into an online format,” said Kazpost head Saken Sarsenov.
Six digital offices with biometric control will be installed at Kazpost offices by the end of this year. In addition to standard ATM functions, these offices will also provide video consultations, mobile wallet, issue cards and exchange currency. One digital office can replace the work of a whole post office with up to 20 employees. Two experts will monitor and demonstrate the services to clients during the introductory period.
Electronic cashiers will be installed in the regional offices. They are convenient for rural entrepreneurs who will be able to store or transfer money to their accounts without going to the bank branch. The electronic cashier accepts up to 100 million tenge (US$319,900) at a time and the incoming money can be issued immediately. Self-serve offices can work in autonomous mode without cash collection for four-five months.
“We will be the first company in Kazakhstan to launch a customer verification system in June based on face biometrics to exclude fraudulent cases when issuing and receiving a second-tier bank loan for agency services. Verification is carried out by comparing the client’s photo online with a photo on the identity card. Now, we are testing the pilot programme in five offices,” said Sarsenov.
Delivering post items and small shipments by drone is Kazpost’s next innovative project.
“Currently, delivery is carried out by air, railway and motor transport, but there are difficulties in delivering to remote hard-to-reach areas, especially during difficult weather conditions, and drones can be used there,” he added.
Paying and verifying fines can be done beginning in June through post.kz and the post.kz app. POS terminals for unpaid penalties to lift the ban of overseas travel will also be installed near the passport control zones in the Aktau, Almaty, Astana, Karaganda and Shymkent airports.