Astana to Launch Single Contact Number for All City Services

ASTANA – Akim (Mayor) of Astana Adilbek Dzhaksybekov held a meeting Oct. 19 on a number of the city’s topical issues, including the preparation of all the utilities for the winter period, as well as the ecological situation of the capital, reported, the city administration’s official website.

Adilbek Dzhaksybekov. Photo:

Adilbek Dzhaksybekov. Photo:

Dzhaksybekov announced the launch of the Unified Intelligent Contact Centre in pilot mode by Nov. 15. And by Jan. 1, the centre will provide full services to residents of the city. The project is part of Smart Astana innovations. The akim emphasised that the project is necessary for the city and will also be used for the monitoring and evaluation of all city services.

The project’s main idea is that all city services will be integrated into one centre. It will work on the one call principle. City residents will be able to call the single number to handle any relevant problem that arises, ask questions and get detailed, qualified answers.

The software used by the contact centre will analyse the stage of appeals. Results and statistics will be displayed on managers’ panels.

A week before the meeting, Dzhaksybekov personally checked the readiness of the city’s utilities before the winter season. He was interested in particular in snow removal and the state of other equipment for the winter. He focused on the fact that from the first snow and throughout the season, all systems should work accurately and without interruption.

The participants of the meeting at the akimat (mayor’s office) also discussed ecological issues. About 32,000 houses and buildings in Astana are heated by solid fuel, which is in addition to power stations and motor vehicles, and are a significant source of pollution in the city. The number of registered vehicles in the city has exceeded 320,000. Around 60,000-70,000 vehicles enter Kazakhstan’s capital every day. The meeting discussed how to tackle environmental problems connected to these developments.

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