ASTANA – Kazakhstan’s electronic government mobile app offers 83 services to its citizens, announced Deputy Minister of Information and Communication Kairat Balykbayev at a June 15 session of the 10th Astana Economic Forum devoted to the digitalisation of world economies.
“It is necessary to note that the Global E-Government Forum named Kazakhstan’s e-government mobile app the best one in the one-stop shop nomination in terms of provision of public services,” he said.
Balykbayev said Kazakhstan has the infrastructure necessary for e-government in the offering of more than 700 types of services in electronic format and through the e-government portal.
All licences in Kazakhstan have been issued only in electronic format since 2012, he said.
Balykbayev also said the number of public services offered through the Centres for Public Services (so called TSONs) grows annually. The centres provided more than 26 million services in 2016.
Kazakhstan’s citizens have three options to receive public services – the electronic government portal, Centres for Public Services and Government for Citizens State Corporation.
With the idea of electronic government initially announced by President Nursultan Nazarbayev, the electronic government portal was established in 2006 with registered users now equalling six million. Among many benefits of electronic government, including mobility and time, it also contributes to fighting corruption, as it eliminates personal interaction between service provider and service recipient.
The country’s efforts in improving its electronic government system fostered Kazakhstan’s high performance in international rankings. For instance, Kazakhstan was ranked 33th among 193 countries in the United Nations E-Government Survey 2016.
It also held 39th position among 139 countries in the World Economic Forum’s Networked Readiness Index 2016 that assesses how countries use communication and technologies to foster competitiveness of their economies.
