Prosecutor’s office launches website allowing citizens to assess doctors’ performance

ASTANA – The Almaty prosecutor’s office has launched to allow local residents to assess the work of polyclinics and their medical staff, reports.


“The new website was developed to increase the availability of relevant and useful information about the healthcare system and legal rights in Almaty, as well as to provide feedback in the form of a response, complaint, rating, e-mail, photo or video materials,” according to project initiators.

Anyone will be able to express gratitude or leave a complaint to medical institutions and doctors, which will be used to determine their performance rating. Future patients will have an opportunity to choose a suitable specialist online.

As noted, the main difference from social networks is that a new website is a kind of database. All reviews will be concentrated on one page, hospitals will be able to receive feedback, and the prosecutor’s office will respond quickly to violations in the health sector. Last year, about 500 complaints about the city’s medical organisations were received from the citizens. This was twice as much as the previous year.

“The more such problems arise, the more people will leave Kazakhstan and seek medical assistance abroad, leaving money there. Therefore, as a human rights agency, taking into account all these problems and negatives, we initiated the introduction of an information system, which will work for the benefit of society improving healthcare system development,” Almaty Deputy Prosecutor Zhandos Umiraliyev said.

In turn, executive director of the Almaty Clinics Association Rassul Dyussenov also shared his opinion on this matter.

“I think that we will not get any short-term results in the next 2-3 months. However, I think we will see adequate ratings of medical organisations and specialists within a year. We will get an appropriate assessment of their work based on feedback,” Dyussenov said.

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