Government for Citizens provides more than 15 million services, mGov updated mobile app to launch in August

NUR-SULTAN – The Kazakh government-owned company Government for Citizens provided more than 15 million public services in the first half of 2019 and seeks to improve the delivery of services through automation and better interagency cooperation, said Vice Minister of Digital Development, Innovation and Aerospace Industry Ablaikhan Ospanov at a July 19 press conference.

The Kazakh government increased the number of services offered in April by 120 to 740. Of those, 532 are online and 208 are offered as paper-form services. The Government for Citizens state-owned corporation offers 635 services.

“We need to offer more services in electronic format. The services are available through egov.kz, the Telegram-bot, a mobile app, the Government for Citizens state corporation and a single contact centre for consulting on the provision of public services,” Ospanov said.

Egov.kz provided 23.5 million services in the first half of the year compared with 12.8 million services in 2018.

Some 329 public service centres (TsONs), including 23 centres with autodrome equipment and 17 digital centres operate in the country. Seventy mobile offices operate in the remote areas.

Since the beginning of the year, 74 services for business procedures were reduced. The terms of rendering public services were reduced two-fold and decreased to 10 days. Due to integration, the number of documents was reduced to three or four. Thirty-seven services offered at the office of the service provider were excluded and 17 services were additionally converted into electronic format.

“We are now working to unite public services for further improvement. It will be called the composite government services. We identified a full register of composite services and 11 composite services were already launched, which include the provision of 25 public services from the entire registry,” he said.

An intellectual consultant was introduced as part of the Digital Kazakhstan programme. More than 200,000 services were provided by chat-bot.

Ospanov said that the mGov, an updated mobile app with 77 services will be launched in August. The list of services will be updated weekly.

“This app will be useful tool for obtaining public services. It features the most in-demand services. The Face ID will available for authorisation and signing a request for public services,” he added.

Four offices in Almaty and Nur-Sultan offer services using biometric data including face and fingerprint recognition since December. Approximately 15,000 service recipients were registered and more than 3,400 public services were provided.

Mobile ID signature verification will be also launched in the near future.

The @EgovKzBot bot in Telegram messenger features 25 services including an address certificate, a certificate of the absence (presence) of real estate, online queue booking and other services. Approximately 400,000 users have received more than 600,000 public services.

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